There are few tasks more tiresome than start a new pressman properly set up . Somehow , it never works on the first try , no matter the make or model . The twist will probably operate for three try and then transgress down again . It is a ecumenical frustration . But there are a few people who have have more lasting hardship than you ’d await while arrange up their pressman . grifter have for twelvemonth been prey on the unsuspecting , dire people who necessitate to download apparatus software for their new printer . And it ’s a heavy problem for Canon , one of the world ’s biggest printer brand , in particular .
Gizmodo has found several fake websites run by defrauder who claim to offer legit Canon printer drivers , a type of software that take into account your operating system to control a specific piece of hardware . Gizmodo see the fake websites by filing a FOIA request with the Federal Trade Commission ( FTC ) for consumer ailment about Canon . FTC Complaints aboutRobinhood , Binance , AirBnb , Venmo , andTinderhave revealed similar patterns in the problems users face when using these internet companies ’ services .
The Canon cozenage is specific . The ailment are filled with fib of the great unwashed who were just trying to find a Canon number one wood for their printing machine . The hapless drug user institute themselves on a act of different internet site where the fake drivers would fail to download . After that , a chat boxwood would appear and “ customer service ” would offer to diagnose the problem . Sometimes , the scammers would simply ask for money to fix the imaginary trouble . Other clock time , the scammers would tempt the unsuspicious victims into handing over outside admission to their computers .
Gif: Allison Corr/Gizmodo
There are also earpiece numbers on many of the situation that join user with chiseller who try out to sell “ backup ” packet while really just stealing money .
The faux site are fairly advanced and seem high in Google lookup results . The job with Canon ’s devices seems to be widespread enough that an online cottage manufacture of theft can thrive . That many the great unwashed are contend to set up their printers .
Some of the fake Canon websites :
One of many fake Canon printer websites, canonijcomsetup.com, which is run by scammers and ranks incredibly high in Google’s search results.Screenshot: Gizmodo
canonijcomsetup.com
canon-com-ijsetup.com
canon.com-ijsetup.com
ij-start-canon.us
ijcanonsetup.com
printersetup.org/canon-printer-setup
canonijstart.co
ijstartcanon.com
Again , these are all cozenage site , and you should n’t call them . But we ’re publishing the list of them here because it ’s important to see just how similar these domains are to the existent thing .
One of the problem that allows Canon users to get scammed is that the company ’s prescribed internet site does n’t always work . In fact , while trying to load usa.canon.com , a legitimate site , Gizmodo take on an unexplained error . This , of class , leads the great unwashed to try on other internet site they regain through Google .
canyon did not respond to multiple petition for comment , and it ’s unclear the fellowship realize just how fertile these scammers are . But there ’s one delegacy that love : The FTC is sitting on hundreds of complaints from user who were scammed while trying to download Canon printing machine driver . Gizmodo obtained complaints from 2021 and is publishing 21 of them below to assist others avoid scams . [ Update : Canon finally e-mail us a link to a statementpublished online . ]
Unfortunately , Gizmodo is unable to affirm the title made in the FTC complaints because all identifying data has been redacted by the FTC . But the account are remarkably interchangeable and show a track of fraud that continues to this day . Needless to say , verify you ’re actually visiting Canon ’s prescribed web site before download anything . And if you think you ’re talking to client support and they ask to remotely view your computer , do n’t do it .
“This caller wouldn’t identify themselves but said I had just been scammed…”
I was on Canon ’s site to troubleshoot printer installation and called what I think was their support line . I gave them distant memory access to my computing machine and they said I had sight of trojans in there and they would give me technical school support or else of McAfee for a one - prison term fee of $ 499 so I give my credit card details over the telephone set . They enounce their client number was [ redacted ] and install on my computer a file of that name , something promise CCleaner and ATF - Cleaner . But I begin to get suspicious and I ended the call .
I then receive a call from [ redact ] ask if I had just talked to a so - called tech support person and require if I had given my credit rating card details . I tell yes and asked who was call . This caller-up would n’t identify themselves but said I had just been scammed and I should strike down my credit card , so I did that .
I now keep generate call and voicemails now from so - called United IT ( the chiseller ) from these two numbers pool : 800 - 596 - 1598 and 614 - 741 - 1613 .
“They charged my $499.99 for a 7 year protection plan…”
I entered the web address ( ij.start.cannon ) for downloading a new Canon pressman and got redirected to a standardised url ( ijstartcanon.com ) . I just moved and have been busy stress so even though I asked a lot of question and Garry did show me the msassistance.us website , I got ensnared in the fear that my information processing system had been hacked and I need immediate aid and went along with it . I establish them accession to my computer , they set up my Canon printer and set up their internet Privacy Shield picture on Chrome . I ’m taking my figurer to a trusted service provider and be certain it ’s okay . I ’m not sure if they stole my identity but my sense is that they ’re just seek to sell a intersection I did n’t demand . They charged my $ 499.99 for a 7 year protective covering plan . Yes , I find really stupid but there it is . I got scammed . I ’m disputing the commission via my credit rating card . The customer support numbers game they consecrate me are 844 - 600 - 0806 and 844 - 600 - 0801 .
“I shut it down because I got a bad feeling…”
While trying to download the drivers from
My Modern printer this over took cannons weblink and they Goto to my estimator .
This is what I typed in : cannon.comijsetup
This it what took over : http : canyon - com - ijsetup.com
I exclude it down because I get a spoiled feeling . Apple confirmed it voice like a scam Av asked me to report it .
Someone involve to shut them down .
“I immediately received a call and was instructed to download the Ultraviewer application.”
I was looking for a solution to a printer issue and Google provided a possible resolution at HTTP : www.canonprintersupportpro.us . While reading , a confabulation windowpane come out . Stephen tried to help and volunteer to open a worry ticket . He require for my name and cell number . I at once received a call and was instructed to download the Ultraviewer covering . The program enable remote connectivity . I cautiously watched the someone as he attempted to troubleshoot . However , I became uncomfortable when they were looking in areas that did not pertain to the pressman or pressman applications . At that fourth dimension , I differentiate the phoner that I did n’t feel comfortable with where they were looking . I end the call , uninstalled the Ultraviewer app , disconnected my estimator from the net and begin a scan . The individual was in my computer for about 15 minutes .
“I am filled with so much anxiety and disappointment”
I was seek to set up my raw pressman and I used the e-mail cater for installation .
But I must have draw a blank to tote up a flow or a letter so I was sent to a imitation Canon site . They had a confab box seat . I explain in the chat boxful that I needed help . They say a somebody would call me and they did . The guy cable claimed to be an employee from Canon . He asked for access to my electronic computer to gain control of my screen to help me . This is where I should have state no but I did n’t . He give me a computer code , I put it my computer , he gained access . He extract up a dyad things , downloaded programs that I did not recognize then he said I ca n’t sterilise the job , you will require a technician and that will cost you $ 100 . I said no , he hung up . I cry him back , he answered , when he get a line it was me he hung up again . He perish in and got my IP address . I am replete with so much anxiety and disappointment how could this chance to me .
The number he anticipate from was [ redacted ] my phone tell he called from Oak Forrest , IL .
“He said he would fix it for $100.”
I was installing a new Canon printer . When I take up typing the site I was engineer to in the education ( ij.start.canon ) into my chrome browser app address at the top I saw a soda up below with that name . Rather than nail the typewriting , I fall into place on that . This took me to the bogus website that looked like Canon . I did not notice it was haywire .
I get in my printer info and it point me to download the number one wood . That attempt got a fatal erroneousness . There was an on line of work chat help box and I separate them my take . They had their tech call me . I then foolishly gave him access to my calculator . He used the program logmein . He ran some software and I could see info scroll . Then he evidence me my computer was infect and that was why I could not install any printer driver . He said he would fix it for $ 100 . I wane and , he attempt to sway me but I was very hesitant ( albeit a little too belatedly ) then we cease the call amicably .
A few minutes later , after some explore on business line , I realize I had been scammed .
“The gentlemen then asked us to use the quick access app on our Windows computer to share the screen with him.”
We were following the instructions to set up the driver for a new Canon printer and ended up on the scam site . It run for what now appear to be a assumed attempt to put in and then give us a fateful error content and instructed us to call a phone number . The gentlemen then asked us to habituate the quick admittance app on our windows computing gadget to share the CRT screen with him . We did and he run some scan enunciate he was attempt to trying to locate the cozenage warning notice we had received . Whatever cozenage he function showed a 3499 Trojans are rule substance and then he went on to tell apart us that our IP address was unprotected and that we needed to pay him $ 200 to have a certify MS technician fix the problem and protect our computer . This is when we understand we were in trouble . I do not know if he scram memory access to anything in the computer or not , or if it was just a cozenage to get us to pay him .
“Then he told me it would cost $99.99 to remove. I thought it was Canon so I said yes.”
I typed cannon or else of canon ( should have been ij.start.canon ) to sic up my pressman . At the bogus site it allege there was a decisive error when downloading the printing machine driver . A text message boxful popped up , I report the trouble and was told a tech would call . Jay Anderson called and tell me there was something like an IP bot that had to be removed , I give him remote control of my laptop , he prove me screens that seemed to back up what he said . Then he told me it would cost $ 99.99 to remove . I thought it was Canon so I order yes . More screens bear witness that it may have been doing something , but he did download the driver I require . When I went to pay , my credit card was declined . He became desperate at this point insisting that I meet my banking company . At this peak I became suspicious . I distinguish him he would have to discharge control of my computer before I would go to the bank site to check into the payment . He released the computer I did attempt to make a payment thinking I had to make up for services but I could n’t get them to accept the complaint . He was even more desperate until I got furious and he read he would call back the following daylight and I should convince the bank to pay in the meantime . alternatively I call up Canon customer inspection and repair and found out about the cozenage site that I had been at . When Anderson called back I tell him I found out it was a cozenage and hung up . I had to block the bit as he kept calling back . Then another numeral did the same thing , it may be related but I ’m not sure because I did n’t answer : 614 - 664 - 6667 . I ca n’t prove it but I doubt there were any bot on my laptop , I have Norton antivirus and do regular scans . This is dire , people have a tendency to type cannon just out of habit , they are taking reward of that . I hope you could keep out them down .
“I was connected with a man who said he could fix it if I let him remote in.”
I could n’t get my young printer to set up . It say fateful error , code ( a bunch of numbers pool ) tangency funding .. so I did . It started as a chat house of cards and they immediately directed me to a number to call technical school support . I was connected with a man who say he could fix it if I let him remote in . Through askdesk , I allowed it . He register me that my drivers were all eff up and that he and his crony would do both computers and would get my printer installed in no meter . Offered 3 options 100 , 300 and $ 500 for the lifetime tech funding which include an antivirus … . he took my deferred payment calling card number . … which btw , I cancel in time … .He said he would be an time of day or so , so I should go about my stage business . I watch him on and off and happen to see ad ware . At the same time my tike got suffer and it took me off from everything because she was bleeding….so then he called back and was like ok all done and then was trying to push me for their banking security plan … .I was omg really ? And hang up . I had an IT professional rub my computers as soon as I was able . He encounter malware , adware , and some random other things I do n’t commend . And these guys keep calling to make certain my printers working … .. the number they call from is in Diamondale , MI .
“My browser auto-corrected to ij.start.cannon…”
I was attempt to setup my printing machine with driver from the official website . When I typed ij.start.canon my internet browser car - corrected to ij.start.cannon which then directed me to the website inscribe above . The drivers on the site would n’t install and their on-line customer support setup a call . When they called , they used Support - LogmeinRescue to gain memory access to my computing machine and said I had an IP conflict or Botnet issue and I needed to have it resolved before I could add the pressman . It seemed strange on the speech sound , so I ended the call and then realized it was a fake situation .
“I said no, and he became aggressive.”
Accidentally went to the wrong website to download a driver for my fresh Canon printer ( superfluous n in Canon ) . I clicked Download Driver and the website order that the download failed and furnish a Old World chat link where I explained my problem . The person on the other end had expert assistance call me . The man on the phone told me my computer was infected and wanted me to devote him to clean it up . I said no and he became aggressive . I hang up the phone and turned off my computer .
“After I hung up, my husband realized I had typed the web address incorrectly.”
I stress to download my new Canon pressman driver at ij.start.canon.com . I incidentally type ijstartcanon.com . When I typewrite in my printer and off enter , a page fall up order i had a Fatal Error C0000022 call tech support . I then press confab . I chatter with Caroline who said a global expert technician would call me in 5 - 10 minutes to assist me . They call me in about 15 minutes from 442032390343 . It say London England , United Kingdom . The man was difficult to understand . He said my IP address has an infection . I asked what to do and he said he could transfer me to a department to facilitate me but it would cost money . I say this is a study calculator so I will just call my IT department . After I hung up , my husband earn I had typed the connection address incorrectly . I am refer they now have approach to my body of work information as well as my personal information as I was talking to them on my personal cell sound .
“I’m worried that a remote access Trojan has been installed”
I was calculate for client support for a canyon printing machine . I find a website through google that I did n’t notice was n’t an existent canyon land site because of it ’s name and verbiage and image . I click a little icon with a phone on it to attempt to get to client funding . It ask me to input my sound routine for a call - back . I did , and someone called me . They sounded legit enough . Heavy Indian emphasis . But they inquire for remote accession to my desktop , by need me to go to setpc.net , then input a 9 - finger’s breadth code , then install an app anticipate RemotePCHD . I did , doltishly . Then they thump around for a bit , including postulate me what is on my printing machine screen and such . Then they said they have diagnosed the problem and asked to transfer me to someone who would then sample to desex the trouble , and I would pay them $ 99.98 if they are able-bodied to fix it . I said no , that ’s too expensive , at which percentage point I asked them to end the RemotePC admittance , and they did . And I hung up . Now I ’m worried that a removed admittance trojan has been installed .
“Initial website was letter for letter the same as the real site…”
purchase Canon wireless Printer Walmart . induction direction refer to specific site . Googled site , list 2 or 3 options . Chose 2nd in listing cause it count more specific to download driversetup file . log on , downloaded file . Ran install and fatal computer error came up C000022 . blind prompting on error msg . ask for e - mail savoir-faire and phone phone number and received call a few minute later from Amerindic sounding gentleman named Robbie . inquire to start a outback academic session on my laptop . Downloaded a ZA executable file and go to command prompt and ran what he called a diagnostic dirs . Said he launch a trojan that infect my computing gadget and every gimmick on my private wi - fi mesh . Then offered to pay back it for vary term security measures pick ranging from a yr . to life if over 55 year . honest-to-goodness and prices from 200 to 900 dollars . I declined his offer stating that if he was to work as my pc dr . that I wanted a second opinion . Initial website was varsity letter for alphabetic character the same as the real site that I should have logged into , complete w Canon graphics etc .
“Once I looked closer, it was obvious the the font of the company was not the same…”
examine to download a Canon printing machine . A fateful error subject matter came up and offered Chat to fix . The chat someone said someone would call me within 12 minutes . He right away said I had probably downloaded some bad software and needed to get at my computer to limit it . Then it all clicked . I said NO and then he say get someone else to fix it then and pay heed up . Once I looked closer , it was obvious the the case of the fellowship was not the same and of track other small ruddy flagstone .
Here is the website : hypertext transfer protocol : ijstartcanonn.com
“As he spoke, he went to Coupon2Deal and installed that extension on my computer without my permission.”
I tried to go to the Canon website ( ij.start.canon ) and Google overstretch up a web search instead of the website . I watch a website tie-in that order IJ.Start . carom . I did n’t mark the difference in the spelling . The link went to https : ijstartcanonn.com . It ask for the printer model . I put it in . When I get through download it pulled up a download cover , then went to a fatal computer error C0000022 . I used the help chat . They amaze my telephone routine , my electronic mail address and called me quickly after identifying my job . When the tech call they asked me to allow them access to my reckoner as the C in the erroneousness computer code suggested it was a computer broadcast . I lumber into zoho , downloaded the app and the technician took over the black eye , went into Terminal ( I ’m a MAC user ) , and arrogate I had 80 of my system in eternal rest manner due to virus . He claimed a antivirus would n’t take fear of the 1500 viruses he knew I had and the reason the machine driver was n’t downloaded was because of the computer virus . He said he could clean my Mac for $ 129 , which is less than a professional would charge . I said no . He said he could lower that to $ 115 . As he spoke he went to Coupon2Deal and installed that extension on my reckoner without my permission . He did it very tight and closed the window . I asked if he ’d just install that on estimator without my permission and he say no , he was just showing it to me and cite the Sir Frederick Handley Page that linked to the install page . I tell him I did n’t desire his avail , I would attempt to wield it on my own . He said it was totally my pick . He ended the zoho . I installed Zoho , then turned off my internet connector . I survive back through my chronicle and saw that the Coupon2Deal extension had in fact been installed , so I uninstalled it . I checked what passwords I had saved . I still postulate to go through and change those .
“He wanted Target or AmEx cards and coached me how to load them up with $500 each.”
masses at site above – sounded Amerind – transferred me to David Lee in California . He order he postulate to read my computer for defective scanner drivers . He convinced me to load Team a Remote Desktop . He read my computer and I spent 3 hours on the earphone with him . The next daylight the scan was over but no result . He postulate for $ 99.95 to continue and recoup if no fix within 4 hours . I gave him my millilitre info . After 4 hours he said he require my help in scram the repayment and award me with text - ground interface . When I typewrite in $ 99.95 as the refund amount it quickly changed to $ 1995 and was enter . He venture to be shocked and said I had created a huge trouble that could not be reversed . He claimed his finance dept was close for the weekend and we require to posit the problem . He had me open my banking site and pointed out that there was a credit of $ 1995 in my checking accounting . I felt responsible fit the problem and agree to drive around town buying talent card . He wanted Target or AmEx cards and coached me how to lade them up with $ 500 each . My first occlusion was Winn Dixie . fortunately they have an extra step the buyer needs to take to activate the cards . I overlooked this and David could not get at them after I give him the placard numbers and access key . Then I hold up to Target and bought $ 2000 more . These he was able to access and made purchases of some form at Target stores in CA .
At this point I went back to check my bank account and detect that the $ 1995 acknowledgment in my contain account came as an progression from my credit card . So I last understood that I had been befool .
The talent cards from Winn Dixie have been freeze and I expect to get that $ 2000 back . So the price of this example was $ 1995 plus the $ 19.95 fee .
“I clicked on first site that popped up…”
I purchased a new Canon printer . I typewrite the web site to install instead of nail typewrite it out , I fall into place on first internet site that pop out up . unluckily , it was not the official Canon website but a scammer ’s page . I did an online chat necessitate for assistance and type my phone act in . They immediately called me . I grant them outside access to my electronic computer . They downloaded something called ultraviewer and typewrite event planner in my search taproom to bring up suspicious virus on my personal computer . They tell me I had viruses and needed to add a firewall . They state I would need to pay a one time technical school fee of $ 149.00 . At that point , I hang up close out of the screen door . I did not give any defrayment or give any payment account information .
“After you agree, they have you install screensharing software and call you on your phone.”
These people have set up a expert support internet site at https : usa - canon - printer.support to trap those who have bought a Canon printer and are induce problems . Within a minute of browsing , a chat windowpane pops up with an agent require to help . It all seems very legit . Shortly after a few troubleshooting head to keep it seeming real , the agent will need if you may share your screen . After you agree , they have you install screensharing software and call you on your phone . After they move around on your screen a little bit , checking just a few scope ( and possibly doing more villainous things in the background , who knows ) , they will say that the job can be fixed if you let a technician deal with it remotely for 20 - 30 transactions , just sit back and relax . And it will be $ 99 . At this degree I stopped , drive off of the telephone , and disabled the screensharing software .
“After he finished my payment I got suspicious because he restarted my computer…”
I bought a Canon printing machine and needed aid setting it up to connect to the fresh printer . So I hold up online to Canon ’s website and received an choice to chatter with a technician . The technician who called himself James asked me for my telephone set routine to call me . Once he call me he order he require access to my computer using Ultra View . One he gained admission he secern me I needed to pay for a anti computer virus organization name Webroot Secure Everywhere . And asked me for my credit card number and three digit computer code on back . I pay for the Robert William Service on the phone with him but I did call my credit card to halt defrayal and invalidate identity card .
After he land up my payment I get suspicious because he restarted my electronic computer where I had to typecast in my word again plausibly saving it to issue forth in later . He was already in the system why restart it . That ’s when I knew something was wrong . So I asked to talk with his manager and they hung up .
I immediately called Canon at 1 - 800 - 652 - 2666 and they inform me that they have Third party chiseler illegally using their logo and make websites to lure mass on the internet . I ’m disappointed in Canon because the site I type in the net to reach Canon prescribed website site went to the scammers site .
“I thought I was on with Canon, and have done this before with Apple, so I let him”
I unexpectedly pop off to this website because it was one letter off from the Canon internet site I was guess to go to so that I could download a effort for a photo scanner ( piece of equipment ) . I assay to download the drive and it said it give out and that I should call the phone figure for assist . When I called he allege he was not sure why I was have this trouble and he ask me to go to LogMeIn123.com so he could set up the driver himself . I cogitate I was on with Canon , and have done this before with Apple , so I let him . He told me I had major infection on my computer and needed to have them sterilise it for $ 150 . I then realise I was being scammed and quick disconnected . I gratefully had not downloaded anything dangerous or perform any dealings .
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